Understanding the way we work

Our aim is that all clients feel fully informed about the practical side of coming for therapy, and this document is a clear and concise guide to what’s involved. If you decide to continue with therapy at the end of your first session, you will be asked to sign the agreement. This will be kept securely by your therapist, but if you’d like a copy for your own records they’ll be very happy to provide one.

Here you can download a copy of the Client Agreement.


Fees and Payment

  • Our fees can be found on our website at www.thehousepartnership.co.uk/fees
  • If you agree to continue with therapy after your first appointment we expect payment for one session in advance to allow us to reserve your slot for the following week.
  • This means that at the end of your very first session your therapist will ask for payment for both the current session and for one session in advance.

Regular sessions

  • If you decide to go ahead with therapy following your first session, your therapist will ask you to commit to regular sessions at the same time each week.
  • Unfortunately it is usually not possible to provide therapy sessions on a fortnightly basis as this would leave a slot empty in alternative weeks.

Ad hoc sessions

  • If you wish to see your therapist on an occasional basis once regular sessions have ended, you can continue to make appointments on an ad hoc basis.
  • Ad hoc sessions can only be booked within seven days of the appointed time by calling the number on the website.
  • Some therapists run a very full diary so their flexibility is limited. Ad hoc sessions are therefore subject to availability.

Cancellations & Breaks

  • If you cancel a session with less than 7 days notice we charge the full fee for the missed session. However, it’s worth asking your therapist if they can offer you a different time, or a session via phone or Skype.
  • If you can give at least 7 days notice of a planned commitment, a holiday or other break, we charge a 50% holding fee to reserve your slot while you are away.
  • The holding fee can only apply to two missed sessions in any three month period. Further missed sessions are charged at the full rate if you still want to hold your slot.

Health Insurance

  • If your sessions are covered by health insurance the same cancellation and holding fees apply. You are personally responsible for these charges unless your insurance provider agrees to pay.


  • All therapists working in association with The House Partnership follow the code of ethics of the British Psychological Society which can be found on their website.
  • Your discussions with your therapist, and any notes they write, are confidential and will not be disclosed to any other person without your consent.
  • Exceptions to this rule would be if your therapist is required to disclose information by a court of law, or in order to protect you or another person from significant harm.
  • In addition, psychologists are required by their profession to have regular supervision sessions where they may discuss aspects of your therapy. They will not however reveal your identity during these sessions.
  • Information held about you on The House Partnership’s computer systems is covered by the Data Protection Act 1998 and will not be disclosed to third parties.